Please follow these instructions fully or your repair may be delayed. When returning goods to Data Harvest, please download and complete the repair return form to ensure you have sent us all the information we require, and send it to us alongside the item to be repaired. The second page of this form includes a return address label.
If you have purchased a Data Harvest manufactured product via a different company please also supply proof of purchase.
The minimum repair and service charge costs are as follows:
Any items accepted for repair will be fully inspected.
When returning goods to Data Harvest, please include the following:
Once an item has been serviced and repaired the product will have 1 year warranty against further failure of the component repaired.
Please contact the authorised Data Harvest representative in your country for assistance in returning equipment for repair.
If upon inspection Data Harvest discovers that the item cannot be economically repaired you will be informed. Unless requested the items will not be returned to you; we will arrange for them to be disposed of in accordance with the WEEE (Waste Electrical and Electronic Equipment) directive. A 'notification of disposal' document can be supplied free of charge. If you want the item returned then you will be charged the return postage costs.